Privacy Policy

Hudson’s Hampshire Hounds (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and store your data when you use our website or services.

We may collect the following information when you interact with our website or services:

• Personal Information: Name, email address, phone number, and postal address.
• Pet Information: Dog or other pet details, health, and behavioural information necessary to provide services.
• Payment Information: Payment details for services (processed securely via our payment provider).
• Website Data: IP address, browser type, and usage information through cookies and analytics tools.

We use your information to:

• Provide and manage our services effectively.
• Communicate with you regarding bookings, updates, or queries.
• Send invoices, receipts, and reminders.
• Maintain records for scheduling, emergencies, and legal compliance.
• Improve our website and services through analytics.

We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

• Your data is stored securely, both digitally and physically, and access is limited to authorised personnel only.
• Digital data is protected with passwords and secure servers.
• Physical records, including keys or notes, are stored safely and confidentially.
• We retain personal data only as long as necessary to provide services, meet legal obligations, or resolve disputes.

We may share personal information only in the following circumstances:

• To comply with legal obligations or respond to lawful requests.
• To protect the rights, property, or safety of our clients, pets, or employees.
• With service providers who help us operate our business (e.g., payment processors), under strict confidentiality agreements.

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your data, subject to legal or contractual obligations.
• Withdraw consent to marketing communications at any time.

To exercise these rights, please contact: Emily.Hudson@hudsonshampshirehounds.co.uk

• Our website uses cookies and analytics tools to monitor traffic, improve user experience, and gather general statistics.
• No personally identifiable information is collected through cookies unless you submit it via forms on our website.
• You can disable cookies in your browser settings, but this may affect some website functions.

• We may update this Privacy Policy from time to time.
• Any changes will be posted on our website with an updated “Effective Date”.
• Continued use of our website or services constitutes acceptance of the updated policy.