Key Collection

• Keys can be collected during the initial meet-and-greet or by prior arrangement.
• If using a keysafe, the code must be provided in advance and tested for functionality.
• Please inform me of any alarms or security systems and provide instructions to arm/disarm them.

Key Labelling & Identification

• Keys are tagged with the dog’s name or a coded label only — no addresses or personal information.
• All keys are catalogued and securely logged in a confidential key list.

Storage & Transportation

• Keys are stored at my residence when not in use.
• During working hours, keys may be carried on my person or kept in a lockable vehicle compartment, depending on what is safest.

Keysafe Requirements

• Keysafes should be in an accessible, well-lit area and maintained free of debris or rust.
• Owners are responsible for faulty or broken keysafes and must notify me of any code changes immediately.

Lost or Stolen Keys

• Owners will be notified immediately.
• I will cover replacement key or locksmith costs if necessary.
• If security is compromised, I will support and cover lock changes.
• A full incident report will be provided, and measures reviewed to prevent recurrence.

• Your home will be left in the same condition as found unless specific instructions are given.
• At the end of our relationship, all keys will be returned in person or via tracked post as agreed.
• You may retrieve your key at any time with prior notice.

• Dogs are only allowed off-lead with express consent and reliable recall.
• Recall must be demonstrated over three consecutive walks while on a longline before off-lead privileges are granted.
• Recall will be tested in various environments with distractions.
• If recall is inconsistent, dogs remain on a longline or short lead until re-evaluated.

Dogs with unreliable recall:

• Will be walked on a longline or short lead for safety.
• While every effort is made to ensure safety, animals are inherently unpredictable and there is always a small risk involved.

• Group walks are naturally more energetic and may result in dogs becoming muddier.
• Cleaning supplies, towels, dry shampoo, and a portable shower (Mud Daddy) are available to clean dogs to a reasonable standard.
• Lighter-colored dogs may show more visible dirt. Towels should be left out for use, especially in wet weather.
• If dogs are very dirty, protective blankets or towels will be used to protect your furniture.

• Minor scratches or bumps may occur during group play and are considered normal. I am not liable for minor injuries.
• Medical Emergency:
  • I will contact you immediately; if unreachable, your emergency contact will be called.
  • If neither can be reached, I will act in the dog’s best interest.
  • My insurance covers emergency vet costs unless related to pre-existing conditions.
• Aggressive behaviour resulting in injury may lead to immediate removal from walks and termination of services. Owners are responsible for any vet costs or damages caused by their dog.

Pre-Existing Conditions: Owners must disclose medical or behavioural issues prior to care.
Flea/Tick Control: Dogs must be up-to-date on prevention; Hudson’s Hampshire Hounds is not responsible for infestations resulting from lack of treatment.

• All dogs must be temperament-assessed prior to joining group walks.
• Dogs showing aggression or unsafe behaviours may be removed immediately.
• Safety of all dogs and myself is a top priority; I reserve the right to refuse or terminate services for dogs that present a risk.

• Hudson’s Hampshire Hounds is fully insured for dog walking and pet care.
• Liability is limited to the terms outlined in this agreement.
• I am not responsible for incidents arising from pre-existing medical conditions, behavioural unpredictability, or failure to disclose relevant information.

• Weekly Clients: Invoices sent Fridays, due Monday 5pm.
• Monthly Clients: Invoices sent last Friday of the month, due following Monday 5pm.
• Late payments may result in temporary suspension of services. Repeated late payments may require full payment in advance.

Cancellations:

• Minimum 48-hour notice required to avoid charges.
• Late cancellations (<48 hours) incur 50% of the walk rate unless due to emergency.
• Same-day cancellations or no-shows are charged at full rate.

Attendance Requirement:

• Dogs on regular schedules must attend at least 50% of walks each month to maintain their reserved spot.
• Missed walks beyond this incur a £5 holding fee per walk.

Cancellations by Me:

• Clients will be notified as soon as possible if I need to cancel due to illness, weather, or emergencies. Alternative arrangements will be offered where possible.

• I use a combination of my own equipment and client-provided items.
• Unsafe leads or harnesses will be replaced with suitable alternatives.
• Lost leads will be replaced with a similar value item (up to £15).

• Walks are replaced with drop-ins when temperatures exceed 22°C.
• Forecasts are monitored, and clients notified in advance.
• Walks may be shortened or rescheduled to prevent overheating.
• Fresh water and collapsible bowls are always carried.

• Outdoor taps may be used for cleaning dogs; indoor taps may be used to fill water bottles or operate the portable shower.
• Clients should inform me if certain taps should not be used.

• Extra cleaning may be required in muddy conditions, potentially reducing walk time by up to 5 minutes.
• Towels should be provided for drying.

Initial Response:

• Search begins immediately with other dogs secured if necessary.
• Owner is contacted if the dog is missing for more than 10 minutes.

Continued Search:

• Route retraced, hiding spots checked, local contacts enlisted if possible.
• Other dogs secured safely while search continues.

If Not Found:

• Local vets, dog wardens, and rescue centres notified.
• Social media alerts may be posted with owner permission.
• Regular updates and a detailed incident log provided.

• In cases of extreme weather, illness, or other unforeseen events, services may be modified, rescheduled, or cancelled.
• I will communicate promptly and provide alternatives where possible.
• Hudson’s Hampshire Hounds is not liable for events beyond reasonable control that affect service delivery.

• Daily updates, photos, and notes will be provided unless opted out.
• A private Facebook group is available for regular updates.
• Photos may be used for promotional purposes unless requested otherwise.

• All personal information, including your contact details, dog information, and property access instructions, is stored securely and used only for providing Hudson’s Hampshire Hounds services.
• Information will never be shared with third parties without your consent, except where legally required.
• Digital records are protected, and physical records (such as keys or notes) are kept safely and confidentially.
• You can request access to, correction, or deletion of your personal data at any time.